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Frequently Asked Questions

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If you don’t find what you are looking for get in touch with us and we will be able to answer any questions.


Will physiotherapy help my condition?

Physiotherapy can benefit a broad range of conditions (see conditions we treat).  However, should we feel that treatment is not appropriate, you will be informed at the initial assessment.  Depending on the nature of the problem, we may be able to offer you advice on what the next step might be.  For example, we have an excellent relationship with local GPs, consultants and other Health Professionals who may be able to assist your condition.  We can also request scans, x-rays and injections if necessary.

I have been offered an appointment with a sports rehabilitator, what do they do?

Sport Rehabilitators help people suffering from pain, injury or illness involving the musculoskeletal system. They help people of all ages to maintain their health and fitness, recover from and prevent injury and reduce pain using exercise, movement and manual based therapeutic interventions.
An initial consultation will offer an in-depth interview and physical assessment to identify an appropriate diagnosis, any predisposing factors to injury and any other health related disorders. They will then use clinical reasoning to tailor a recovery plan to return you to optimum function and physical activity. You can expect your Sport Rehabilitator to integrate advice, education and rehabilitation into all aspects of your life.

Do I need to be referred by a doctor?

No, you may book an appointment to see a physiotherapist without consulting your GP.  However, we work closely alongside GPs and often communicate with them regarding your care and progress.

Will I need to undress?

During your first assessment and following treatment sessions, we may require you to partially undress so that we can carry out a thorough assessment.  Loose comfortable clothing is recommended for the convenience of yourself and the therapist.  We respect individuals’ dignity at all times and you are welcome to bring a chaperone with you.  You are also more than welcome to be treated by a female therapist if you prefer.  For individuals under the age of 18, a chaperone is compulsory for the protection of the individual and the therapist.

Do you accept referrals from private health care insurance companies?

We are registered with medical insurance companies including BUPA, Aviva, PruHealth, Simply Health and WPA.  Ensuring you are covered however is your responsibility as any unsettled fees will be attributed to the patient.

I am in a lot of pain and getting to the clinic is difficult.  Can you visit me at home?

Home visits are available on request.  We frequently treat people in the home for different reasons such as mobility problems and transport difficulties.

How do I know that I am being treated by a qualified physiotherapist/ sports rehabilitator?

All qualified physiotherapists must be registered with the Health Professions Council by law in order to practice.  You can check if your physiotherapist is registered on the HPC website (
Also, our sports rehabilitators need to be registered healthcare professionals, tou can check that your sports rehabilitator is registered here (
Additionally, our physiotherapists are registered with the Chartered Society of Physiotherapy.  This means that the clinicians are governed by a professional code of conduct and that all treatment is covered by professional liability insurance.

What is your cancellation policy?

If you are unable to attend your appointment, you must contact the Physiotherapy Clinic, Winsford within 24 hours.  If you fail to do this you may be charged the full rate of the treatment session.  Similarly, if you fail to attend without any notice you will be charged.  Please note, if your treatment is covered by private health insurance or medico-legal companies, these charges may not be covered and you will be liable.

Do you have disabled access?

At present we do not have wheelchair access the clinic, however we hope to address this in the near future.  In the meantime, home visits are possible.